9: Management
- Page ID
- 3650
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\(\newcommand{\avec}{\mathbf a}\) \(\newcommand{\bvec}{\mathbf b}\) \(\newcommand{\cvec}{\mathbf c}\) \(\newcommand{\dvec}{\mathbf d}\) \(\newcommand{\dtil}{\widetilde{\mathbf d}}\) \(\newcommand{\evec}{\mathbf e}\) \(\newcommand{\fvec}{\mathbf f}\) \(\newcommand{\nvec}{\mathbf n}\) \(\newcommand{\pvec}{\mathbf p}\) \(\newcommand{\qvec}{\mathbf q}\) \(\newcommand{\svec}{\mathbf s}\) \(\newcommand{\tvec}{\mathbf t}\) \(\newcommand{\uvec}{\mathbf u}\) \(\newcommand{\vvec}{\mathbf v}\) \(\newcommand{\wvec}{\mathbf w}\) \(\newcommand{\xvec}{\mathbf x}\) \(\newcommand{\yvec}{\mathbf y}\) \(\newcommand{\zvec}{\mathbf z}\) \(\newcommand{\rvec}{\mathbf r}\) \(\newcommand{\mvec}{\mathbf m}\) \(\newcommand{\zerovec}{\mathbf 0}\) \(\newcommand{\onevec}{\mathbf 1}\) \(\newcommand{\real}{\mathbb R}\) \(\newcommand{\twovec}[2]{\left[\begin{array}{r}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\ctwovec}[2]{\left[\begin{array}{c}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\threevec}[3]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\cthreevec}[3]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\fourvec}[4]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\cfourvec}[4]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\fivevec}[5]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\cfivevec}[5]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\mattwo}[4]{\left[\begin{array}{rr}#1 \amp #2 \\ #3 \amp #4 \\ \end{array}\right]}\) \(\newcommand{\laspan}[1]{\text{Span}\{#1\}}\) \(\newcommand{\bcal}{\cal B}\) \(\newcommand{\ccal}{\cal C}\) \(\newcommand{\scal}{\cal S}\) \(\newcommand{\wcal}{\cal W}\) \(\newcommand{\ecal}{\cal E}\) \(\newcommand{\coords}[2]{\left\{#1\right\}_{#2}}\) \(\newcommand{\gray}[1]{\color{gray}{#1}}\) \(\newcommand{\lgray}[1]{\color{lightgray}{#1}}\) \(\newcommand{\rank}{\operatorname{rank}}\) \(\newcommand{\row}{\text{Row}}\) \(\newcommand{\col}{\text{Col}}\) \(\renewcommand{\row}{\text{Row}}\) \(\newcommand{\nul}{\text{Nul}}\) \(\newcommand{\var}{\text{Var}}\) \(\newcommand{\corr}{\text{corr}}\) \(\newcommand{\len}[1]{\left|#1\right|}\) \(\newcommand{\bbar}{\overline{\bvec}}\) \(\newcommand{\bhat}{\widehat{\bvec}}\) \(\newcommand{\bperp}{\bvec^\perp}\) \(\newcommand{\xhat}{\widehat{\xvec}}\) \(\newcommand{\vhat}{\widehat{\vvec}}\) \(\newcommand{\uhat}{\widehat{\uvec}}\) \(\newcommand{\what}{\widehat{\wvec}}\) \(\newcommand{\Sighat}{\widehat{\Sigma}}\) \(\newcommand{\lt}{<}\) \(\newcommand{\gt}{>}\) \(\newcommand{\amp}{&}\) \(\definecolor{fillinmathshade}{gray}{0.9}\)- 9.1: Why It Matters- Management
- This page emphasizes the importance of effective leadership and management in business, especially in restaurants. It highlights the manager's role in resolving issues like lost reservations and poor service, as well as interacting with employees and suppliers. Their multifaceted skills are essential for ensuring quality service and maintaining efficiency within the organization.
- 9.2: Manager
- This page outlines the essential skills for effective management across different levels: top managers focus on setting goals and strategies, middle managers implement these goals, and first-line managers handle daily operations. It highlights the importance of technical, human, and conceptual skills, noting that as managers rise in the hierarchy, they rely more on human skills for communication and leadership than on technical expertise.
- 9.3: Management Theory
- This page outlines the evolution of management theory from the Industrial Revolution, highlighting key figures like Frederick Taylor, who introduced scientific management, and Henri Fayol, who emphasized principles such as unity of command and division of labor. Fayol's five core functions—forecasting, organizing, commanding, coordinating, and controlling—have adapted into modern management practices.
- 9.4: Planning
- This page highlights the significance of various planning and decision-making types for managers, including strategic, tactical, operational, and contingency plans, in guiding organizations toward their goals. It emphasizes the foundational role of vision and mission statements and the use of SWOT analysis to evaluate business factors. Effective planning is deemed essential for organizational success, and the text warns that neglecting to plan can result in substantial difficulties.
- 9.5: Organizing
- This page outlines the organizing function of management, emphasizing its importance for effective execution of plans. It covers task assignment, departmental grouping, and efficient resource allocation. The text highlights the benefits of effective organization, such as aligning individual and business goals and improving efficiency.
- 9.6: Leading
- This page examines various management and leadership styles, detailing their effectiveness in different contexts. It compares autocratic, laissez-faire, and participative management with transformational, transactional, and narcissistic leadership styles. The distinction between management, which focuses on organization and efficiency, and leadership, which emphasizes inspiration and collaboration, is highlighted.
- 9.7: Controlling
- This page emphasizes the importance of effective management through periodic refinement of control processes, involving stakeholders in problem-solving for diverse perspectives, and utilizing a strategic approach with SMART objectives. It highlights the significance of leadership and performance standards in navigating challenges and optimizing outcomes in various tasks, including customer service and market expansion.
- 9.8: Putting It Together- Management
- This page outlines the diverse roles of managers and the essential skills needed to meet organizational goals. It highlights the four core functions of management—planning, organizing, leading, and controlling—as fundamental despite changing business landscapes. Effective planning provides direction, organizing addresses challenges, leading requires adaptability, and controlling focuses on resource evaluation.