7.9: Key Takeaways
- Page ID
- 83401
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- When giving good or neutral news, the most important constraint is not to waste people’s time. Get to the point right away.
- When communicating good and neutral news to multiple audiences, make sure to use clear organization and headings to help people find the information they need. It’s also important to use a positive tone and anticipate questions that a reader might have.
- When breaking bad news, think about the best case scenario. Your goals should be to be clear and concise, help the receiver understand the news, maintain trust and respect for the business, avoid legal liability, maintain the relationship if possible, reduce anxiety associated with the news and achieve the desired business outcome.
- You can use a direct or indirect approach to bad news.