7.1: Review Questions
- Page ID
- 114262
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1. This is the fourth step in the Deming cycle, a model directed towards attaining continuous improvement. Once completed, managers should return to the first stage in the cycle. |
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2. The process of generating as many ideas as possible in a group. |
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3. A firm is described as having this when it successfully attracts more customers, earns more profit, or returns more value to its shareholders than rival firms do. |
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4. This type of bias involves the tendency to pay attention to information that confirms our existing beliefs and to ignore or discount information that conflicts with our existing beliefs. |
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5. This function of management involves monitoring performance and making adjustments to ensure goals are met. |
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6. This is one of the three main roles that managers play, whereby managers are charged with the responsibility of making decisions. |
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7. Type of intelligence with the ability to understand and manage emotions in oneself and in others. |
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8. This is part of the Decisional Role that managers play, whereby managers initiate projects that lead to improvements. |
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9. This type of organizational structure is one of the earliest and most used organizational designs. It is organized by departments and expertise areas. |
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10. This chart was developed by Henry Gantt to manage the production process. |
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11. This movement was a natural reaction/response to issues that resulted from previous theories of management. |
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12. A group of firms all offering products or services in a single category, for example restaurants or athletic equipment. |
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13. This is the innermost layer of a firm’s competitive environment, including members of the firm itself, such as owners, managers, and employees. |
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14. This is part of the Interpersonal Role that managers play, whereby managers motivate, train, counsel, communicate, and direct subordinates. |
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15. This is a planning and controlling technique, whereby managers and their employees work collaborative to identify goals, define expected results, and assess contributions. |
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16. This organizational structure is best suited for environments that have a formal "pyramid" structure. A narrow span of control and formal rules are common. |
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17. Porter's Five Forces is a tool that is commonly used to analyze an organization's industry, which is referred to as their _______________ environment. |
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18. This function of management involves developing an organizational structure and allocating human resources to ensure the objectives are met. |
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19. The function of management involves setting objectives and determining the course of action for achieving those objectives. |
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20. Things a firm has, such as cash and skilled employees, that it can use to create products or services. |
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21. Individuals or groups who are impacted by the organization & include owners, employees, customers, suppliers, and members of the community. |
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22. These plans address the organization's institutional-level needs. They outline a long-term vision for the organization. |
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23. Strategic analysis tool used to examine a firm’s situation by looking at its strengths, weaknesses, opportunities, and threats. |
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24. Part of PESTEL that includes factors such as the Internet, social media, automation, and other innovations. |
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25. This component of SWOT is used to identify what an organization is not good or does not have the capabilities to perform well. |


