11: Organizational Culture Last updated Save as PDF Page ID18164 11.1: Building a Customer Service Culture: The Case of Nordstrom11.2: Understanding Organizational Culture11.3: Characteristics of Organizational Culture11.4: Creating and Maintaining Organizational Culture11.5: Creating Culture Change11.6: The Role of Ethics and National Culture11.7: Clash of the Cultures: The Case of Newell Rubbermaid11.8: Conclusion11.9: Exercises
