12: Communication in Organizations
- Page ID
- 24379
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\(\newcommand{\avec}{\mathbf a}\) \(\newcommand{\bvec}{\mathbf b}\) \(\newcommand{\cvec}{\mathbf c}\) \(\newcommand{\dvec}{\mathbf d}\) \(\newcommand{\dtil}{\widetilde{\mathbf d}}\) \(\newcommand{\evec}{\mathbf e}\) \(\newcommand{\fvec}{\mathbf f}\) \(\newcommand{\nvec}{\mathbf n}\) \(\newcommand{\pvec}{\mathbf p}\) \(\newcommand{\qvec}{\mathbf q}\) \(\newcommand{\svec}{\mathbf s}\) \(\newcommand{\tvec}{\mathbf t}\) \(\newcommand{\uvec}{\mathbf u}\) \(\newcommand{\vvec}{\mathbf v}\) \(\newcommand{\wvec}{\mathbf w}\) \(\newcommand{\xvec}{\mathbf x}\) \(\newcommand{\yvec}{\mathbf y}\) \(\newcommand{\zvec}{\mathbf z}\) \(\newcommand{\rvec}{\mathbf r}\) \(\newcommand{\mvec}{\mathbf m}\) \(\newcommand{\zerovec}{\mathbf 0}\) \(\newcommand{\onevec}{\mathbf 1}\) \(\newcommand{\real}{\mathbb R}\) \(\newcommand{\twovec}[2]{\left[\begin{array}{r}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\ctwovec}[2]{\left[\begin{array}{c}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\threevec}[3]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\cthreevec}[3]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\fourvec}[4]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\cfourvec}[4]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\fivevec}[5]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\cfivevec}[5]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\mattwo}[4]{\left[\begin{array}{rr}#1 \amp #2 \\ #3 \amp #4 \\ \end{array}\right]}\) \(\newcommand{\laspan}[1]{\text{Span}\{#1\}}\) \(\newcommand{\bcal}{\cal B}\) \(\newcommand{\ccal}{\cal C}\) \(\newcommand{\scal}{\cal S}\) \(\newcommand{\wcal}{\cal W}\) \(\newcommand{\ecal}{\cal E}\) \(\newcommand{\coords}[2]{\left\{#1\right\}_{#2}}\) \(\newcommand{\gray}[1]{\color{gray}{#1}}\) \(\newcommand{\lgray}[1]{\color{lightgray}{#1}}\) \(\newcommand{\rank}{\operatorname{rank}}\) \(\newcommand{\row}{\text{Row}}\) \(\newcommand{\col}{\text{Col}}\) \(\renewcommand{\row}{\text{Row}}\) \(\newcommand{\nul}{\text{Nul}}\) \(\newcommand{\var}{\text{Var}}\) \(\newcommand{\corr}{\text{corr}}\) \(\newcommand{\len}[1]{\left|#1\right|}\) \(\newcommand{\bbar}{\overline{\bvec}}\) \(\newcommand{\bhat}{\widehat{\bvec}}\) \(\newcommand{\bperp}{\bvec^\perp}\) \(\newcommand{\xhat}{\widehat{\xvec}}\) \(\newcommand{\vhat}{\widehat{\vvec}}\) \(\newcommand{\uhat}{\widehat{\uvec}}\) \(\newcommand{\what}{\widehat{\wvec}}\) \(\newcommand{\Sighat}{\widehat{\Sigma}}\) \(\newcommand{\lt}{<}\) \(\newcommand{\gt}{>}\) \(\newcommand{\amp}{&}\) \(\definecolor{fillinmathshade}{gray}{0.9}\)- 12.1: Communication in Organizations
- This page defines communication and explores its process, highlighting ways to overcome barriers for effective interaction. It examines different types and channels of communication, emphasizing how the sender's choice affects the receiver's understanding. The goal is to improve the reader's communication skills.
- 12.2: Case in Point: Edward Jones Communicates Caring
- This page highlights Edward Jones Investments, which ranked second on Fortune's “100 Best Companies to Work For” in 2010. Founded in 1922, the firm operates over 10,000 offices and serves nearly 7 million investors. Strong workplace culture, led by CEO Tim Kirley, emphasizes honest communication, profit-sharing, and telecommuting. Despite economic challenges, the company maintained job growth without layoffs, showcasing its dedication to employee well-being and client satisfaction.
- 12.3: Understanding Communication
- This page emphasizes the critical role of communication for managers in various functions such as planning and leading. It highlights how effective communication fosters coordination, enhances job satisfaction, and is a valued skill by employers. Additionally, it points out that communication can be hindered by "noise," which distorts messages. Ultimately, strong communication is linked to improved organizational performance and market value.
- 12.4: Communication Barriers
- This page discusses the importance of effective communication in organizations, highlighting barriers such as jargon, filtering, and emotional disconnects. Clarity and inclusivity are vital, as misunderstandings can arise from differing perspectives and cultural backgrounds. Active listening is emphasized as a critical skill for fostering relationships and enhancing productivity, illustrated by examples from companies like Starbucks.
- 12.5: Different Types of Communication
- This page discusses the three primary types of communication: verbal, written, and nonverbal. It highlights the importance of storytelling and effective communication, particularly in high-stakes situations. Clear writing tips and the impact of nonverbal cues on perception are addressed. The alignment of verbal and nonverbal communication in business is emphasized, illustrating how mismatched messages can foster distrust.
- 12.6: Communication Channels
- This page explores the role of communication channels in message accuracy and effectiveness, outlining differences between verbal, written, and nonverbal communication. It emphasizes that richer channels are preferable for conveying emotions, while written formats are better for facts. The impact of hierarchical structures on communication is also addressed, highlighting the influence of sender status on message reception.
- 12.7: Developing Your Personal Communication Skills
- This page discusses strategies for improving listening and communication in professional settings, highlighting active listening, professionalism in online communication, and avoiding negative behaviors that hinder dialogue. Emphasizing empathy and clarity, it suggests that enhancing these skills can lead to better personal and professional relationships.