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5.6: References

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    1. Garvin, D. (1987). Competing on the Eight Dimensions of Quality. Retrieved on November 7, 2019, from https://hbr.org/1987/11/competing-on...d%20Dec%202019 ↵
    2. Wikipedia contributors. (2019). W. Edwards Deming. In Wikipedia, The Free Encyclopedia. Retrieved on November 9, 2019, from https://en.Wikipedia.org/wiki/W._Edw...Key_principles ↵
    3. Saylor Academy. (2012). Producing for Quality. Retrieved on November 9, 2019, from https://saylordotorg.github.io/text_...r-quality.html ↵
    4. Wikipedia contributors. (2019). International Organization for Standardization. In Wikipedia, The Free Encyclopedia. Retrieved on January 2, 2020, from https://en.Wikipedia.org/w/index.php...ldid=930771418 ↵
    5. https://www.bdc.ca/en/consulting/pag...ification.aspx ↵
    6. American Society for Quality. (n.d.). THE DEFINE, MEASURE, ANALYZE, IMPROVE, CONTROL (DMAIC) PROCESS. Retrieved on January 22, 2020, from https://asq.org/quality-resources/dmaic ↵
    7. https://en.wikiquote.org/wiki/Kaoru_Ishikawa ↵

    5.6: References is shared under a CC BY-NC 4.0 license and was authored, remixed, and/or curated by LibreTexts.

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