12.7: Developing Your Personal Communication Skills Last updated Save as PDF Page ID4840 Learning Objectives Learn how to improve your own listening habits. Learn how to handle personal communications in a career-friendly manner. Learn what communication freezers are and how to avoid them. Figure 12.20 Communication can be formal or informal as seen here. US Army Africa – U.S. Africa Command C4ISR Senior Leaders Conference, Vicenza, Italy, February 2011 – CC BY 2.0.