16.3: Fourteen Teaching Cases That Illustrate the Organizational Capacity for Change Framework
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AT&T: The Dallas Works
Case ID: HBS 492023
Trustworthy leadership: Ken Weatherford
Trusting followers: Union turmoil
Capable champions: Sandy Ward
Involved midmanagement: Ad hoc teams
Systems thinking: Guiding coalition
Communication systems: Multichannel
Accountable culture: Avoid plant closing
Innovative culture: Products and processes
Cisco Systems
Case ID: HBS 409061
Trustworthy leadership: John Chambers
Capable champions: Customer champions
Systems thinking: IT systems
Accountable culture: Customer focus
Citigroup (A)
Case ID: HBS 308001
Trustworthy leadership: Chuck Prince
Systems thinking: Merger challenge
Communication systems: Problem area
Accountable culture: Problem area
Innovative culture: Problem area
Digital Chocolate
Case ID: HBS 401049
Trustworthy leadership: Trip Hawkins
Capable champions: Problem area
Involved midmanagement: Problem area
Systems thinking: E-mail, meetings
Communication systems: Venture burn rate
Accountable culture: Growth potential
EBay
Case ID: HBS 401024
Trustworthy leadership: Meg Whitman
Involved midmanagement: Fully engaged
Systems thinking: Acquire Krause?
Accountable culture: Problem Area
Innovative culture: Customer focus
Hindustan Lever
Case ID: HBS 410002
Trustworthy leadership: Biswaranjan Sen
Trusting followers: Union turmoil
Capable champions: Suchita Prasan
Systems thinking: Problem area
Communication systems: Problem area
Accountable culture: Extreme downsizing
Innovative culture: British hierarchy
Merck (A)
Case ID: HBS 499054
Trustworthy leadership: Ray Gilmartin
Capable champions: Mgt. committee
Involved midmanagement: Functional silos
Systems thinking: Merger challenge
Communication systems: Problem area
Accountable culture: Problem area
Innovative culture: Drug creation
Northwest Airlines
Case ID: HBS 491036
Trustworthy leadership: Steve Rothmeir
Trusting followers: Union turmoil
Capable champions: Dr. Ken Myers
Involved midmanagement: Merger integration
Systems thinking: Merger challenge
Communication systems: Problem area
Accountable culture: Problem area
Innovative culture: Problem area
Oticon
Case ID: IMD 079
Trustworthy leadership: Lars Kolind
Trusting followers: Relocation Resistance
Capable champions: Sten Davidsen
Involved midmanagement: Problem area
Accountable culture: Problem area
Innovative culture: Problem area
P&G in the 21st Century
Case ID: MBS 309030
Trustworthy leadership: A. G. Lafley
Trusting followers: Problem area
Involved midmanagement: Walk the talk
Communication systems: Problem area
Accountable culture: Global integration
Innovative culture: Problem area
Renault-Nissan
Case ID: TB 0047
Trustworthy leadership: Louis Schweitzer
Trusting followers: Downsizing
Capable champions: Carlos Ghosn
Involved midmanagement: Cultural differences
Systems thinking: Merger challenge
Communication systems: Problem area
Accountable culture: Problem area
Innovative culture: Mavericks elevated
Siemens Nixdorf
Case ID: HBS 396203
Trustworthy leadership: Gerhard Schulmeyer
Capable champions: Mark Maletz
Involved midmanagement: Problem area
Innovative culture: Global expansion
Walt Disney’s Dennis Hightower
Case ID: HBS 395055
Trustworthy leadership: Dennis Hightower
Trusting followers: Country Managers
Capable champions: Problem area
Involved midmanagement: Problem area
Systems thinking: European integration
Communication systems: Group vs. individual
Accountable culture: Problem area
Innovative culture: Growth potential
Wyeth Pharmaceutical
Case ID: SGBS L-15
Trustworthy leadership: Micahel Kamarck
Capable champions: Guiding coalition
Systems thinking: Learning teams
Communication systems: Multichannel
Accountable culture: Cut costs 25% in 1 year