8: Managing Human Resources and Labor Relations
- Page ID
- 2515
\( \newcommand{\vecs}[1]{\overset { \scriptstyle \rightharpoonup} {\mathbf{#1}} } \)
\( \newcommand{\vecd}[1]{\overset{-\!-\!\rightharpoonup}{\vphantom{a}\smash {#1}}} \)
\( \newcommand{\id}{\mathrm{id}}\) \( \newcommand{\Span}{\mathrm{span}}\)
( \newcommand{\kernel}{\mathrm{null}\,}\) \( \newcommand{\range}{\mathrm{range}\,}\)
\( \newcommand{\RealPart}{\mathrm{Re}}\) \( \newcommand{\ImaginaryPart}{\mathrm{Im}}\)
\( \newcommand{\Argument}{\mathrm{Arg}}\) \( \newcommand{\norm}[1]{\| #1 \|}\)
\( \newcommand{\inner}[2]{\langle #1, #2 \rangle}\)
\( \newcommand{\Span}{\mathrm{span}}\)
\( \newcommand{\id}{\mathrm{id}}\)
\( \newcommand{\Span}{\mathrm{span}}\)
\( \newcommand{\kernel}{\mathrm{null}\,}\)
\( \newcommand{\range}{\mathrm{range}\,}\)
\( \newcommand{\RealPart}{\mathrm{Re}}\)
\( \newcommand{\ImaginaryPart}{\mathrm{Im}}\)
\( \newcommand{\Argument}{\mathrm{Arg}}\)
\( \newcommand{\norm}[1]{\| #1 \|}\)
\( \newcommand{\inner}[2]{\langle #1, #2 \rangle}\)
\( \newcommand{\Span}{\mathrm{span}}\) \( \newcommand{\AA}{\unicode[.8,0]{x212B}}\)
\( \newcommand{\vectorA}[1]{\vec{#1}} % arrow\)
\( \newcommand{\vectorAt}[1]{\vec{\text{#1}}} % arrow\)
\( \newcommand{\vectorB}[1]{\overset { \scriptstyle \rightharpoonup} {\mathbf{#1}} } \)
\( \newcommand{\vectorC}[1]{\textbf{#1}} \)
\( \newcommand{\vectorD}[1]{\overrightarrow{#1}} \)
\( \newcommand{\vectorDt}[1]{\overrightarrow{\text{#1}}} \)
\( \newcommand{\vectE}[1]{\overset{-\!-\!\rightharpoonup}{\vphantom{a}\smash{\mathbf {#1}}}} \)
\( \newcommand{\vecs}[1]{\overset { \scriptstyle \rightharpoonup} {\mathbf{#1}} } \)
\( \newcommand{\vecd}[1]{\overset{-\!-\!\rightharpoonup}{\vphantom{a}\smash {#1}}} \)
\(\newcommand{\avec}{\mathbf a}\) \(\newcommand{\bvec}{\mathbf b}\) \(\newcommand{\cvec}{\mathbf c}\) \(\newcommand{\dvec}{\mathbf d}\) \(\newcommand{\dtil}{\widetilde{\mathbf d}}\) \(\newcommand{\evec}{\mathbf e}\) \(\newcommand{\fvec}{\mathbf f}\) \(\newcommand{\nvec}{\mathbf n}\) \(\newcommand{\pvec}{\mathbf p}\) \(\newcommand{\qvec}{\mathbf q}\) \(\newcommand{\svec}{\mathbf s}\) \(\newcommand{\tvec}{\mathbf t}\) \(\newcommand{\uvec}{\mathbf u}\) \(\newcommand{\vvec}{\mathbf v}\) \(\newcommand{\wvec}{\mathbf w}\) \(\newcommand{\xvec}{\mathbf x}\) \(\newcommand{\yvec}{\mathbf y}\) \(\newcommand{\zvec}{\mathbf z}\) \(\newcommand{\rvec}{\mathbf r}\) \(\newcommand{\mvec}{\mathbf m}\) \(\newcommand{\zerovec}{\mathbf 0}\) \(\newcommand{\onevec}{\mathbf 1}\) \(\newcommand{\real}{\mathbb R}\) \(\newcommand{\twovec}[2]{\left[\begin{array}{r}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\ctwovec}[2]{\left[\begin{array}{c}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\threevec}[3]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\cthreevec}[3]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\fourvec}[4]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\cfourvec}[4]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\fivevec}[5]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\cfivevec}[5]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\mattwo}[4]{\left[\begin{array}{rr}#1 \amp #2 \\ #3 \amp #4 \\ \end{array}\right]}\) \(\newcommand{\laspan}[1]{\text{Span}\{#1\}}\) \(\newcommand{\bcal}{\cal B}\) \(\newcommand{\ccal}{\cal C}\) \(\newcommand{\scal}{\cal S}\) \(\newcommand{\wcal}{\cal W}\) \(\newcommand{\ecal}{\cal E}\) \(\newcommand{\coords}[2]{\left\{#1\right\}_{#2}}\) \(\newcommand{\gray}[1]{\color{gray}{#1}}\) \(\newcommand{\lgray}[1]{\color{lightgray}{#1}}\) \(\newcommand{\rank}{\operatorname{rank}}\) \(\newcommand{\row}{\text{Row}}\) \(\newcommand{\col}{\text{Col}}\) \(\renewcommand{\row}{\text{Row}}\) \(\newcommand{\nul}{\text{Nul}}\) \(\newcommand{\var}{\text{Var}}\) \(\newcommand{\corr}{\text{corr}}\) \(\newcommand{\len}[1]{\left|#1\right|}\) \(\newcommand{\bbar}{\overline{\bvec}}\) \(\newcommand{\bhat}{\widehat{\bvec}}\) \(\newcommand{\bperp}{\bvec^\perp}\) \(\newcommand{\xhat}{\widehat{\xvec}}\) \(\newcommand{\vhat}{\widehat{\vvec}}\) \(\newcommand{\uhat}{\widehat{\uvec}}\) \(\newcommand{\what}{\widehat{\wvec}}\) \(\newcommand{\Sighat}{\widehat{\Sigma}}\) \(\newcommand{\lt}{<}\) \(\newcommand{\gt}{>}\) \(\newcommand{\amp}{&}\) \(\definecolor{fillinmathshade}{gray}{0.9}\)After reading this chapter, you should be able to answer these questions:
- What is the human resource management process, and how are human resource needs determined?
- How do firms recruit applicants?
- How do firms select qualified applicants?
- What types of training and development do organizations offer their employees?
- How are performance appraisals used to evaluate employee performance?
- What are the types of compensation and methods for paying workers?
- What is a labor union and how is it organized, what is collective bargaining, and what are some of the key negotiation issues?
- How are grievances between management and labor resolved, and what tactics are used to force a contract settlement?
- What are the key laws and federal agencies affecting human resource management and labor relations?
- What trends and issues are affecting human resource management and labor relations?
- What is the human resource management process, and how are human resource needs determined?
- How do firms recruit applicants?
- How do firms select qualified applicants?
- What types of training and development do organizations offer their employees?
- How are performance appraisals used to evaluate employee performance?
- What are the types of compensation and methods for paying workers?
- What is a labor union and how is it organized, what is collective bargaining, and what are some of the key negotiation issues?
- How are grievances between management and labor resolved, and what tactics are used to force a contract settlement?
- What are the key laws and federal agencies affecting human resource management and labor relations?
- What trends and issues are affecting human resource management and labor relations?
- 8.0: Introduction
- This page outlines the human resource management process, highlighting key aspects such as HR needs assessment, recruitment, training, performance evaluation, and compensation. It showcases Andrea Herran's career as a reflection of the significance of understanding human behavior in HR.
- 8.1: Achieving High Performance through Human Resources Management
- This page discusses human resource management (HRM) as a strategic process involving hiring, developing, and evaluating employees to meet organizational goals. Key HRM components include job analysis, recruitment, training, and performance evaluation. Effective HR planning, demonstrated by companies like Alcon Labs and Best Buy, focuses on aligning skill requirements with market demands and includes succession planning to minimize turnover.
- 8.2: Employee Recruitment
- This page discusses how firms recruit applicants through internal and external labor markets. Internal recruitment promotes existing employees, while external recruitment seeks outside candidates using online platforms, job fairs, and college recruiting. The internet and social media have streamlined this process. Additionally, recruitment branding plays a crucial role in attracting applicants by fostering a positive company image and offering realistic job previews.
- 8.3: Employee Selection
- This page explains the multi-step hiring process used by firms, which includes initial application screening, skill-focused interviews, background checks, and optional physical exams and drug tests. Companies employ tools like personality assessments for cultural fit and focus on positive impressions to treat applicants as valued customers, exemplified by organizations like Ritz-Carlton that reflect a service-oriented culture.
- 8.4: Employee Training and Development
- This page discusses how organizations invest in training and development to improve employee skills and performance. It highlights various training methods, including on-the-job, such as orientation and mentoring, and off-the-job formats like classroom learning and e-learning. The page also mentions international assignments to cultivate global experience and the role of technology in enhancing training through online platforms and simulations.
- 8.5: Performance Planning and Evaluation
- This page discusses performance appraisals, which evaluate employee performance against expectations to inform training, compensation, and promotions. The process includes setting standards, employee efforts, and supervisor evaluations. Companies are moving towards real-time feedback instead of annual reviews, utilizing tools like rating scales and performance reports. Effective reward systems may motivate improvement, while underperformance could trigger improvement plans.
- 8.6: Employee Compensation and Benefits
- This page discusses employee compensation, emphasizing direct pay (salaries/wages) and indirect pay (benefits). It covers how pay is influenced by internal factors (experience, skills) and external market conditions. The page also highlights incentive pay methods (commissions, bonuses) and the role of companies like Starbucks in providing additional benefits to enhance employee satisfaction.
- 8.7: The Labor Relations Process
- This page discusses the role of labor unions in negotiating worker interests regarding wages and working conditions through collective bargaining. It outlines the labor relations process, which includes organizing unions and administering agreements. The modern labor movement consists of local, national unions, and federations, though membership is declining. Key issues in bargaining include wages, job security, and management rights.
- 8.8: Managing Grievances and Conflicts
- This page discusses the grievance process in unionized environments, detailing how employees initiate grievances and the potential for arbitration. It also covers the strategies used during contract negotiations, such as strikes by unions and lockouts or hiring replacements by employers, to exert influence over contract settlements.
- 8.9: Legal Environment of Human Resources and Labor Relations
- This page discusses labor relations, highlighting federal laws like the Fair Labor Standards Act and the role of agencies such as the Equal Employment Opportunity Commission in enforcing fair treatment in workplaces. It also details the role of conciliation and mediation specialists in resolving labor disputes, emphasizing communication between management and unions, and reviewing laws on wages, pensions, and employee rights, including the implications of the Wagner and Taft-Hartley Acts.