12: Managing Process
- Page ID
- 3671
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\(\newcommand{\avec}{\mathbf a}\) \(\newcommand{\bvec}{\mathbf b}\) \(\newcommand{\cvec}{\mathbf c}\) \(\newcommand{\dvec}{\mathbf d}\) \(\newcommand{\dtil}{\widetilde{\mathbf d}}\) \(\newcommand{\evec}{\mathbf e}\) \(\newcommand{\fvec}{\mathbf f}\) \(\newcommand{\nvec}{\mathbf n}\) \(\newcommand{\pvec}{\mathbf p}\) \(\newcommand{\qvec}{\mathbf q}\) \(\newcommand{\svec}{\mathbf s}\) \(\newcommand{\tvec}{\mathbf t}\) \(\newcommand{\uvec}{\mathbf u}\) \(\newcommand{\vvec}{\mathbf v}\) \(\newcommand{\wvec}{\mathbf w}\) \(\newcommand{\xvec}{\mathbf x}\) \(\newcommand{\yvec}{\mathbf y}\) \(\newcommand{\zvec}{\mathbf z}\) \(\newcommand{\rvec}{\mathbf r}\) \(\newcommand{\mvec}{\mathbf m}\) \(\newcommand{\zerovec}{\mathbf 0}\) \(\newcommand{\onevec}{\mathbf 1}\) \(\newcommand{\real}{\mathbb R}\) \(\newcommand{\twovec}[2]{\left[\begin{array}{r}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\ctwovec}[2]{\left[\begin{array}{c}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\threevec}[3]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\cthreevec}[3]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\fourvec}[4]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\cfourvec}[4]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\fivevec}[5]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\cfivevec}[5]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\mattwo}[4]{\left[\begin{array}{rr}#1 \amp #2 \\ #3 \amp #4 \\ \end{array}\right]}\) \(\newcommand{\laspan}[1]{\text{Span}\{#1\}}\) \(\newcommand{\bcal}{\cal B}\) \(\newcommand{\ccal}{\cal C}\) \(\newcommand{\scal}{\cal S}\) \(\newcommand{\wcal}{\cal W}\) \(\newcommand{\ecal}{\cal E}\) \(\newcommand{\coords}[2]{\left\{#1\right\}_{#2}}\) \(\newcommand{\gray}[1]{\color{gray}{#1}}\) \(\newcommand{\lgray}[1]{\color{lightgray}{#1}}\) \(\newcommand{\rank}{\operatorname{rank}}\) \(\newcommand{\row}{\text{Row}}\) \(\newcommand{\col}{\text{Col}}\) \(\renewcommand{\row}{\text{Row}}\) \(\newcommand{\nul}{\text{Nul}}\) \(\newcommand{\var}{\text{Var}}\) \(\newcommand{\corr}{\text{corr}}\) \(\newcommand{\len}[1]{\left|#1\right|}\) \(\newcommand{\bbar}{\overline{\bvec}}\) \(\newcommand{\bhat}{\widehat{\bvec}}\) \(\newcommand{\bperp}{\bvec^\perp}\) \(\newcommand{\xhat}{\widehat{\xvec}}\) \(\newcommand{\vhat}{\widehat{\vvec}}\) \(\newcommand{\uhat}{\widehat{\uvec}}\) \(\newcommand{\what}{\widehat{\wvec}}\) \(\newcommand{\Sighat}{\widehat{\Sigma}}\) \(\newcommand{\lt}{<}\) \(\newcommand{\gt}{>}\) \(\newcommand{\amp}{&}\) \(\definecolor{fillinmathshade}{gray}{0.9}\)- 12.1: Why It Matters- Managing Process
- This page discusses operations management, highlighting its role in overseeing business activities and resource coordination for efficiency. Using Thanksgiving dinner as an analogy, it covers key aspects like planning, scheduling, logistics, supply chain management, and quality assurance. These components are essential for successful operations in manufacturing and service industries, and the module aims to provide in-depth insights into effective practices in operations management.
- 12.2: Operations Management
- This page introduces operations management, focusing on its importance in efficiently transforming inputs into outputs. It details the responsibilities of operations managers, such as optimizing production processes and managing costs, with an example from the service industry using a theme park. Key aspects include crowd control, resource management, and staffing.
- 12.3: Production Processes
- This page describes four production processes: job-based (customized, costly, longer time), batch (staged, some variety, labor-intensive), mass (efficient, low-cost, repetitive) and flow production (not detailed). It emphasizes that successful organizations match their production methods to their product types.
- 12.4: Production Planning
- This page discusses key aspects of production management, focusing on planning and scheduling. It covers essential components like facility location and layout types (process, product, cellular, fixed position) to enhance workflow. Methods like material-requirements planning (MRP) and just-in-time (JIT) are highlighted for effective inventory management, alongside scheduling tools such as Gantt charts, PERT, and the Critical Path Method (CPM).
- 12.5: New Technologies
- This page explores the impact of emerging technologies on goods production and delivery, highlighting innovations like CAD, CAM, and CIM that increase efficiency and precision. It addresses the adaptability of Flexible Manufacturing Systems and the complexity of 3D printing, leading to mass customization and enhanced consumer benefits across industries.
- 12.6: Supply Chain Management Logistics
- This page elaborates on the importance of supply chain management and logistics in production and delivery. It defines supply chain management as overseeing the flow from raw materials to customer delivery, while logistics pertains to internal goods flow. Key components include customer interaction, planning, inventory management, and transportation.
- 12.7: Quality Assurance
- This page outlines various quality management techniques essential for high-quality production, emphasizing standards like ISO 9000 and ISO 14000. It covers methods such as Statistical Process Control, Lean Manufacturing, and Six Sigma to reduce defects and improve processes. The Malcolm Baldrige National Quality Award encourages quality enhancement across six sectors, evaluated on seven criteria, with notable winners. Additionally, it references W.
- 12.8: Putting It Together- Managing Processes
- This page gives an overview of operations management, highlighting its importance in delivering quality goods and services efficiently. It discusses key areas such as production processes, facility layouts, and supply chain management, emphasizing that poor operations can lead to customer dissatisfaction and loss to competitors. Companies use various techniques to improve efficiency, maintain quality standards, and maximize customer value, thereby preventing costly mistakes.