8: Building Relationships Last updated Feb 16, 2024 Save as PDF 7.2: Collaborate to Negotiate 8.1: Follow-Up is the Lasting Impression Page ID106798 Lisa O'Halloran (Northeast Wisconsin Technical College)LibreTexts ( \newcommand{\kernel}{\mathrm{null}\,}\) 8.1: Follow-Up is the Lasting Impression8.2: Customer Satisfaction Is Not Enough