14.13: Introduction to Channels of Business Communication
What you’ll learn to do: differentiate between typical channels of business communication
The previous section looked at common barriers to communication. This section will identify different methods, or channels, of communication and how to tailor a message to its audience. What is the best way to tell your boss that you are leaving to work for a competitor? How would you communicate your concerns about a disappointing customer reaction to a rollout of a new product? Would you send a business memo to invite a coworker to join you for lunch? Effective communicators have mastered the skill of choosing the channel and style that is most appropriate for the message.
Contributors and Attributions
CC licensed content, Original
- Introduction to Channels of Business Communication. Authored by : John/Lynn Bruton and Lumen Learning. License : CC BY: Attribution