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11: Conflict and Negotiation

Last updated

May 12, 2021
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- 10.13: Modern Management Theories
- 11.1: Negotiation vs. Conflict Management

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Learning Objectives

Discuss strategies for managing conflict and negotiation in the workplace

Describe why conflict resolution, “crucial conversations,” and other higher stakes communication is necessary to study in organizations
Discuss the history of negotiating techniques within organizational behavior

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