3: Written Communication Last updated Save as PDF Page ID46031 3.1: Email Chains and Listserv3.2: Instant Messaging and Text3.3: Multimedia Platforms and Social Media3.4: Introduction to External Communication3.5: Types of External Emails3.6: Customer Emails3.7: Introduction to Using the Right Communication Channel3.8: Using the Right Communication Channel3.9: Putting It Together- Written Communication3.10: Assignment- Written Communication3.11: Why It Matters- Written Communication3.12: Introduction to Changing Communication Channels3.13: Modernizing Business Messages3.14: Digital versus Traditional Communication3.15: Introduction to Internal Emails and Memos3.16: Internal Business Communication3.17: Internal Emails3.18: Memos3.19: Introduction to Other Internal Communications