14: Motivating Employees
- Page ID
- 24380
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\(\newcommand{\avec}{\mathbf a}\) \(\newcommand{\bvec}{\mathbf b}\) \(\newcommand{\cvec}{\mathbf c}\) \(\newcommand{\dvec}{\mathbf d}\) \(\newcommand{\dtil}{\widetilde{\mathbf d}}\) \(\newcommand{\evec}{\mathbf e}\) \(\newcommand{\fvec}{\mathbf f}\) \(\newcommand{\nvec}{\mathbf n}\) \(\newcommand{\pvec}{\mathbf p}\) \(\newcommand{\qvec}{\mathbf q}\) \(\newcommand{\svec}{\mathbf s}\) \(\newcommand{\tvec}{\mathbf t}\) \(\newcommand{\uvec}{\mathbf u}\) \(\newcommand{\vvec}{\mathbf v}\) \(\newcommand{\wvec}{\mathbf w}\) \(\newcommand{\xvec}{\mathbf x}\) \(\newcommand{\yvec}{\mathbf y}\) \(\newcommand{\zvec}{\mathbf z}\) \(\newcommand{\rvec}{\mathbf r}\) \(\newcommand{\mvec}{\mathbf m}\) \(\newcommand{\zerovec}{\mathbf 0}\) \(\newcommand{\onevec}{\mathbf 1}\) \(\newcommand{\real}{\mathbb R}\) \(\newcommand{\twovec}[2]{\left[\begin{array}{r}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\ctwovec}[2]{\left[\begin{array}{c}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\threevec}[3]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\cthreevec}[3]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\fourvec}[4]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\cfourvec}[4]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\fivevec}[5]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\cfivevec}[5]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\mattwo}[4]{\left[\begin{array}{rr}#1 \amp #2 \\ #3 \amp #4 \\ \end{array}\right]}\) \(\newcommand{\laspan}[1]{\text{Span}\{#1\}}\) \(\newcommand{\bcal}{\cal B}\) \(\newcommand{\ccal}{\cal C}\) \(\newcommand{\scal}{\cal S}\) \(\newcommand{\wcal}{\cal W}\) \(\newcommand{\ecal}{\cal E}\) \(\newcommand{\coords}[2]{\left\{#1\right\}_{#2}}\) \(\newcommand{\gray}[1]{\color{gray}{#1}}\) \(\newcommand{\lgray}[1]{\color{lightgray}{#1}}\) \(\newcommand{\rank}{\operatorname{rank}}\) \(\newcommand{\row}{\text{Row}}\) \(\newcommand{\col}{\text{Col}}\) \(\renewcommand{\row}{\text{Row}}\) \(\newcommand{\nul}{\text{Nul}}\) \(\newcommand{\var}{\text{Var}}\) \(\newcommand{\corr}{\text{corr}}\) \(\newcommand{\len}[1]{\left|#1\right|}\) \(\newcommand{\bbar}{\overline{\bvec}}\) \(\newcommand{\bhat}{\widehat{\bvec}}\) \(\newcommand{\bperp}{\bvec^\perp}\) \(\newcommand{\xhat}{\widehat{\xvec}}\) \(\newcommand{\vhat}{\widehat{\vvec}}\) \(\newcommand{\uhat}{\widehat{\uvec}}\) \(\newcommand{\what}{\widehat{\wvec}}\) \(\newcommand{\Sighat}{\widehat{\Sigma}}\) \(\newcommand{\lt}{<}\) \(\newcommand{\gt}{>}\) \(\newcommand{\amp}{&}\) \(\definecolor{fillinmathshade}{gray}{0.9}\)Reading this chapter will help you do the following:
- Understand need-based theories of motivation.
- Understand process-based theories of motivation.
- Describe how fairness perceptions are determined and their consequences.
- Learn to use performance appraisals in a motivational way.
- Learn to apply organizational rewards in a motivational way.
- Develop your personal motivation skills.
- 14.1: Motivating Employees
- This page emphasizes the significance of motivation in goal achievement and performance enhancement, detailing how motivation, ability, and environmental factors affect employee effectiveness. It explores motivation theories, the balance between rewards and punishments, and the importance of fairness and performance appraisals. The chapter aims to provide readers with practical skills to apply these concepts for better personal and organizational performance.
- 14.2: Case in Point: Zappos Creates a Motivating Place to Work
- This page discusses Zappos' innovative corporate culture under CEO Tony Hsieh, emphasizing happiness and motivation as core values. The company offers unique benefits, such as a 5-week training with a $2,000 quit option, and fosters personal connections in customer service with a flat organizational structure. Employee satisfaction stems from a culture of caring, alongside competitive pay. Acquired by Amazon in 2009, Zappos maintains its focus on motivation and inclusiveness in the workplace.
- 14.3: Need-Based Theories of Motivation
- This page discusses theories of employee motivation, emphasizing individual needs such as Maslow's hierarchy, ERG theory, Herzberg's Two-Factor Theory, and McClelland's acquired needs theory. Maslow categorizes needs from basic to self-actualization, while ERG condenses them into three overlapping categories. Herzberg distinguishes hygiene factors from motivators. McClelland outlines achievement, affiliation, and power needs, highlighting how they impact workplace behavior and performance.
- 14.4: Process-Based Theories
- This page provides a comprehensive overview of employee motivation theories, including equity, expectancy, and reinforcement theories, emphasizing fairness perceptions, procedural justice, and the importance of job design. Key concepts include behavioral modification techniques, job enrichment, and the significance of setting SMART goals.
- 14.5: Developing Your Personal Motivation Skills
- This page outlines strategies for performance appraisals and feedback, stressing self-appraisals, specific praise, and the importance of ongoing feedback. It advocates for seeking feedback from peers and managers while fostering genuine relationships for better communication. The main takeaway is that effective feedback is essential for managerial success and personal growth.