8: Communication
- Page ID
- 34447
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\(\newcommand{\avec}{\mathbf a}\) \(\newcommand{\bvec}{\mathbf b}\) \(\newcommand{\cvec}{\mathbf c}\) \(\newcommand{\dvec}{\mathbf d}\) \(\newcommand{\dtil}{\widetilde{\mathbf d}}\) \(\newcommand{\evec}{\mathbf e}\) \(\newcommand{\fvec}{\mathbf f}\) \(\newcommand{\nvec}{\mathbf n}\) \(\newcommand{\pvec}{\mathbf p}\) \(\newcommand{\qvec}{\mathbf q}\) \(\newcommand{\svec}{\mathbf s}\) \(\newcommand{\tvec}{\mathbf t}\) \(\newcommand{\uvec}{\mathbf u}\) \(\newcommand{\vvec}{\mathbf v}\) \(\newcommand{\wvec}{\mathbf w}\) \(\newcommand{\xvec}{\mathbf x}\) \(\newcommand{\yvec}{\mathbf y}\) \(\newcommand{\zvec}{\mathbf z}\) \(\newcommand{\rvec}{\mathbf r}\) \(\newcommand{\mvec}{\mathbf m}\) \(\newcommand{\zerovec}{\mathbf 0}\) \(\newcommand{\onevec}{\mathbf 1}\) \(\newcommand{\real}{\mathbb R}\) \(\newcommand{\twovec}[2]{\left[\begin{array}{r}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\ctwovec}[2]{\left[\begin{array}{c}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\threevec}[3]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\cthreevec}[3]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\fourvec}[4]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\cfourvec}[4]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\fivevec}[5]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\cfivevec}[5]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\mattwo}[4]{\left[\begin{array}{rr}#1 \amp #2 \\ #3 \amp #4 \\ \end{array}\right]}\) \(\newcommand{\laspan}[1]{\text{Span}\{#1\}}\) \(\newcommand{\bcal}{\cal B}\) \(\newcommand{\ccal}{\cal C}\) \(\newcommand{\scal}{\cal S}\) \(\newcommand{\wcal}{\cal W}\) \(\newcommand{\ecal}{\cal E}\) \(\newcommand{\coords}[2]{\left\{#1\right\}_{#2}}\) \(\newcommand{\gray}[1]{\color{gray}{#1}}\) \(\newcommand{\lgray}[1]{\color{lightgray}{#1}}\) \(\newcommand{\rank}{\operatorname{rank}}\) \(\newcommand{\row}{\text{Row}}\) \(\newcommand{\col}{\text{Col}}\) \(\renewcommand{\row}{\text{Row}}\) \(\newcommand{\nul}{\text{Nul}}\) \(\newcommand{\var}{\text{Var}}\) \(\newcommand{\corr}{\text{corr}}\) \(\newcommand{\len}[1]{\left|#1\right|}\) \(\newcommand{\bbar}{\overline{\bvec}}\) \(\newcommand{\bhat}{\widehat{\bvec}}\) \(\newcommand{\bperp}{\bvec^\perp}\) \(\newcommand{\xhat}{\widehat{\xvec}}\) \(\newcommand{\vhat}{\widehat{\vvec}}\) \(\newcommand{\uhat}{\widehat{\uvec}}\) \(\newcommand{\what}{\widehat{\wvec}}\) \(\newcommand{\Sighat}{\widehat{\Sigma}}\) \(\newcommand{\lt}{<}\) \(\newcommand{\gt}{>}\) \(\newcommand{\amp}{&}\) \(\definecolor{fillinmathshade}{gray}{0.9}\)- 8.1: You’ve Got Mail…and You’re Fired! The Case of RadioShack
- This page discusses RadioShack's decision to notify 400 employees of layoffs via mass email in 2006, which drew criticism for its impersonal approach. While company leaders defended the method for efficiency, experts argued it reflects poor management practices and emphasized the importance of sensitive communication. Studies also indicate that layoffs may not enhance productivity or stock performance, questioning the effectiveness of such downsizing strategies.
- 8.2: Understanding Communication
- This page emphasizes the vital role of effective communication in organizational success, as it facilitates coordination and emotional sharing. It highlights that 70-80% of workplace accidents stem from miscommunication, which can disrupt workflows and lead to legal issues. Improved communication boosts employee satisfaction and can elevate a company's market value.
- 8.3: Communication Barriers
- This page addresses barriers to effective workplace communication, including filtering, selective perception, information overload, and the impact of gender differences. It emphasizes the importance of active listening and respectful dialogue for enhancing communication efficiency. The text highlights the role of jargon and biased language in obscuring messages and promoting misunderstandings. It also discusses the potential of the grapevine in messaging while cautioning against misinformation.
- 8.4: Different Types of Communication and Channels
- This page covers the significance of effective communication in organizations, focusing on verbal and written methods, and nonverbal cues. It underscores the need for clarity, and provides strategies based on Jefferson's principles, emphasizing channel richness and its impact on message effectiveness. Challenges with email communication are addressed, along with the importance of tailoring communication for different audiences.
- 8.5: The Role of Ethics and National Culture
- This page emphasizes the significance of ethics in communication, especially in crises, underlining transparency for trust. It compares crisis management successes and failures, citing Exxon Valdez and Johnson & Johnson. The page also addresses cross-cultural communication, noting how cultural differences affect interpretation of words and nonverbal cues, leading to potential misunderstandings.
- 8.6: Employee Satisfaction Translates to Success: The Case of Edward Jones
- Edward Jones Investments, ranked second on Fortune's “100 Best Companies to Work For” in 2010, thrives on a culture of open communication and employee satisfaction. Founded in 1922, it promotes profit-sharing, telecommuting, and regular feedback, ensuring employee respect. The company maintained growth without layoffs during economic challenges, fostering strong client relationships and high customer satisfaction.
- 8.7: Conclusion
- This page emphasizes the importance of effective communication in organizations, noting that breakdowns can arise from barriers faced by senders or receivers. It underscores the need to understand these barriers and choose suitable communication channels, particularly in cross-cultural contexts where norms and nonverbal cues differ. To improve communication effectiveness, it highlights the necessity of being aware of potential errors and cultivating active listening skills.
- 8.8: Exercises
- This page discusses Hewlett-Packard's controversial 2006 investigation into boardroom leaks, led by chairperson Patricia Dunn through unethical tactics like impersonation and spyware. This approach resulted in executive resignations and legal issues, drawing criticism for prioritizing legal over ethical matters.