7: Managing Stress and Emotions
- Page ID
- 34446
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\(\newcommand{\avec}{\mathbf a}\) \(\newcommand{\bvec}{\mathbf b}\) \(\newcommand{\cvec}{\mathbf c}\) \(\newcommand{\dvec}{\mathbf d}\) \(\newcommand{\dtil}{\widetilde{\mathbf d}}\) \(\newcommand{\evec}{\mathbf e}\) \(\newcommand{\fvec}{\mathbf f}\) \(\newcommand{\nvec}{\mathbf n}\) \(\newcommand{\pvec}{\mathbf p}\) \(\newcommand{\qvec}{\mathbf q}\) \(\newcommand{\svec}{\mathbf s}\) \(\newcommand{\tvec}{\mathbf t}\) \(\newcommand{\uvec}{\mathbf u}\) \(\newcommand{\vvec}{\mathbf v}\) \(\newcommand{\wvec}{\mathbf w}\) \(\newcommand{\xvec}{\mathbf x}\) \(\newcommand{\yvec}{\mathbf y}\) \(\newcommand{\zvec}{\mathbf z}\) \(\newcommand{\rvec}{\mathbf r}\) \(\newcommand{\mvec}{\mathbf m}\) \(\newcommand{\zerovec}{\mathbf 0}\) \(\newcommand{\onevec}{\mathbf 1}\) \(\newcommand{\real}{\mathbb R}\) \(\newcommand{\twovec}[2]{\left[\begin{array}{r}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\ctwovec}[2]{\left[\begin{array}{c}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\threevec}[3]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\cthreevec}[3]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\fourvec}[4]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\cfourvec}[4]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\fivevec}[5]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\cfivevec}[5]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\mattwo}[4]{\left[\begin{array}{rr}#1 \amp #2 \\ #3 \amp #4 \\ \end{array}\right]}\) \(\newcommand{\laspan}[1]{\text{Span}\{#1\}}\) \(\newcommand{\bcal}{\cal B}\) \(\newcommand{\ccal}{\cal C}\) \(\newcommand{\scal}{\cal S}\) \(\newcommand{\wcal}{\cal W}\) \(\newcommand{\ecal}{\cal E}\) \(\newcommand{\coords}[2]{\left\{#1\right\}_{#2}}\) \(\newcommand{\gray}[1]{\color{gray}{#1}}\) \(\newcommand{\lgray}[1]{\color{lightgray}{#1}}\) \(\newcommand{\rank}{\operatorname{rank}}\) \(\newcommand{\row}{\text{Row}}\) \(\newcommand{\col}{\text{Col}}\) \(\renewcommand{\row}{\text{Row}}\) \(\newcommand{\nul}{\text{Nul}}\) \(\newcommand{\var}{\text{Var}}\) \(\newcommand{\corr}{\text{corr}}\) \(\newcommand{\len}[1]{\left|#1\right|}\) \(\newcommand{\bbar}{\overline{\bvec}}\) \(\newcommand{\bhat}{\widehat{\bvec}}\) \(\newcommand{\bperp}{\bvec^\perp}\) \(\newcommand{\xhat}{\widehat{\xvec}}\) \(\newcommand{\vhat}{\widehat{\vvec}}\) \(\newcommand{\uhat}{\widehat{\uvec}}\) \(\newcommand{\what}{\widehat{\wvec}}\) \(\newcommand{\Sighat}{\widehat{\Sigma}}\) \(\newcommand{\lt}{<}\) \(\newcommand{\gt}{>}\) \(\newcommand{\amp}{&}\) \(\definecolor{fillinmathshade}{gray}{0.9}\)- 7.1: Facing Foreclosure: The Case of Camden Property Trust
- This page highlights Camden Property Trust's recognition as a top employer by Fortune magazine, ranking 10th in 2010. Despite downsizing after the 2007-2008 financial crisis, the company maintained a culture of openness, preserving employee trust. Camden adapted its strategy to support clients in distress with flexible leases, showcasing its commitment to employees and clients, which is anticipated to nurture long-term loyalty and organizational stability.
- 7.2: What Is Stress?
- This page explores information overload and workplace stressors, including role ambiguity and conflict, which can harm performance and job satisfaction. It discusses the cumulative effects of stress, influenced by demanding jobs and work-family conflicts, as well as physiological and psychological outcomes. The content emphasizes the importance of recognizing stressors, individual responses, and coping strategies to improve well-being and productivity.
- 7.3: Avoiding and Managing Stress
- This page discusses stress management strategies for individuals and organizations, including the "corporate athlete" approach and the importance of physical health, mental training, and social support for individuals. Organizations can reduce stress through employee sabbaticals and training for supervisors, fostering positive work environments with clear communication and work-life balance support. Employee Assistance Programs (EAPs) are also highlighted as valuable resources.
- 7.4: What Are Emotions?
- This page examines emotions in the workplace, classifying them as positive and negative and discussing their impact on motivation, creativity, and productivity. It highlights emotional contagion and the importance of managing emotions for a supportive work environment.
- 7.5: Emotions at Work
- This page discusses emotional intelligence, highlighting the ability to regulate emotions, understand others', and manage relationships. It emphasizes its role in enhancing teamwork, job satisfaction, and coping mechanisms in the workplace. High emotional intelligence leads to better interactions, reduced stress, and a more positive work environment, while also addressing the challenges of emotional labor and the necessity of empathy in fostering successful team dynamics.
- 7.6: The Role of Ethics and National Culture
- This page examines the relationship between ethics, emotions, and national culture regarding stress and work-life balance. It illustrates how emotions affect ethical decisions, referencing Greene's trolley dilemma. The text discusses the higher work hours in the U.S. and Japan compared to Europeans, linking this to increased stress and health problems.
- 7.7: Getting Emotional: The Case of American Express
- This page discusses the emotional challenges faced by sales representatives at American Express's life insurance division, where aggressive sales tactics led to negative client interactions and low morale. Kate Cannon implemented emotional awareness training, helping employees manage their feelings and build client trust, leading to improved job satisfaction and increased sales. The case highlights the importance of emotional management in enhancing employee well-being and company performance.
- 7.8: Conclusion
- This page discusses the significant impact of stress on individuals and organizations, noting that prolonged stress leads to exhaustion. It highlights strategies for mitigating stress's health and work effects and emphasizes the importance of recognizing emotions in organizational dynamics. Additionally, while emotional labor can be burdensome, developing emotional intelligence is presented as a means to manage emotional challenges more effectively.
- 7.9: Exercises
- This page discusses an ethical dilemma about whether to report a coworker, Karen, suspected of drinking on the job, highlighting the conflict between loyalty and professional duty. It also covers time management techniques with exercises aimed at analyzing work habits and improving efficiency, encouraging self-reflection on personal time management styles.