12.1: Managing and Performing
- Page ID
- 59817
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Learning Objectives
After reading this chapter, you should be able to answer these questions:
- What do managers do to help organizations achieve top performance?
- What are the roles that managers play in organizations?
- What are the characteristics that effective managers display?
- 12.1.3: The Roles Managers Play
- In Mintzberg’s seminal study of managers and their jobs, he found the majority of them clustered around three core management role: (1) Interpersonal Roles, (2) Informational Roles, and (3) Decisional Roles.