BMT 2660: Conflict Management (Perry, 2021)
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Front Matter
1: Analyze the causes and types of conflict
2: Examine how conflict impacts organizational outcomes
3: Describe how to apply emotional intelligence in the workplace to increase productivity.
4: Apply conflict management techniques to develop effective workplace relationships
5: Utilize negotiation strategies to resolve conflict.
6: Implications for Leaders and Managers Resolving Conflict
Back Matter