9: Group and Intergroup Relations
Learning Outcomes
After reading this chapter, you should be able to answer these questions:
- How do you manage group and intergroup processes effectively?
- How do group norms, roles, and status systems affect employee behavior and performance?
- How do managers develop group cohesiveness, which facilitates organizational goal attainment?
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What are barriers to intergroup cooperation, and how do you take action to minimize such impediments
and understand how to get the most out of the collective actions of groups in organizations in order to enhance industrial competitiveness?