8: Performance Appraisal and Rewards
Learning Outcomes
After reading this chapter, you should be able to answer these questions:
- How do organizations effectively use performance appraisals to improve individual job performance, and what are the limitations inherent in the use of various appraisal systems?
- What practices are used in the performance appraisal process?
- How do managers give effective feedback to subordinates?
- How do organizations choose the best appraisal system for their organization?
- How do managers and organizations use incentives and rewards effectively to secure the best possible performance from employees?
-
- 8.1: Performance Appraisal Systems
- Performance appraisals are one of the most important and often one of the most mishandled aspects of management. Typically, we think of performance appraisals as involving a boss evaluating a subordinate. However, performance appraisals increasingly involve subordinates appraising bosses through a feedback process known as 360 feedback, customers appraising providers, and peers evaluating coworkers.