7.3: Bad new in writing- four parts
- Page ID
- 66452
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What are our goals as we deliver bad news?
- Acceptance—strive to help the receiver understand and accept the bad news.
- Positive image—promote a good image of yourself and your organization. Strive to reduce bad feelings. Convey fairness.
- Message clarity—make the message so clear that no further correspondence is necessary.
- Protection—avoid creating legal liability.
- Avoid defamation—a false published statement that harms an individual's reputation
- Libel—written defamation
- Slander—spoken defamation
Expect these reactions to bad news
- Disappointment
- Irritation
- Anger
The writing process for bad news: Indirect Strategy
- Buffer
- Reason
- Bad news
- Closing
Resource: Writing bad-news letters, with several examples; accessed 01.27.2021