After reading this chapter, you should be able to answer these questions:
- What is diversity?
- How diverse is the workforce?
- How does diversity impact companies and the workforce?
- What is workplace discrimination, and how does it affect different social identity groups?
- What key theories help managers understand the benefits and challenges of managing the diverse workforce?
- How can managers reap benefits from diversity and mitigate its challenges?
- What can organizations do to ensure applicants, employees, and customers from all backgrounds are valued?