7: Recruiting, Motivating, and Keeping Quality Employees
- Page ID
- 3961
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\(\newcommand{\avec}{\mathbf a}\) \(\newcommand{\bvec}{\mathbf b}\) \(\newcommand{\cvec}{\mathbf c}\) \(\newcommand{\dvec}{\mathbf d}\) \(\newcommand{\dtil}{\widetilde{\mathbf d}}\) \(\newcommand{\evec}{\mathbf e}\) \(\newcommand{\fvec}{\mathbf f}\) \(\newcommand{\nvec}{\mathbf n}\) \(\newcommand{\pvec}{\mathbf p}\) \(\newcommand{\qvec}{\mathbf q}\) \(\newcommand{\svec}{\mathbf s}\) \(\newcommand{\tvec}{\mathbf t}\) \(\newcommand{\uvec}{\mathbf u}\) \(\newcommand{\vvec}{\mathbf v}\) \(\newcommand{\wvec}{\mathbf w}\) \(\newcommand{\xvec}{\mathbf x}\) \(\newcommand{\yvec}{\mathbf y}\) \(\newcommand{\zvec}{\mathbf z}\) \(\newcommand{\rvec}{\mathbf r}\) \(\newcommand{\mvec}{\mathbf m}\) \(\newcommand{\zerovec}{\mathbf 0}\) \(\newcommand{\onevec}{\mathbf 1}\) \(\newcommand{\real}{\mathbb R}\) \(\newcommand{\twovec}[2]{\left[\begin{array}{r}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\ctwovec}[2]{\left[\begin{array}{c}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\threevec}[3]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\cthreevec}[3]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\fourvec}[4]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\cfourvec}[4]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\fivevec}[5]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\cfivevec}[5]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\mattwo}[4]{\left[\begin{array}{rr}#1 \amp #2 \\ #3 \amp #4 \\ \end{array}\right]}\) \(\newcommand{\laspan}[1]{\text{Span}\{#1\}}\) \(\newcommand{\bcal}{\cal B}\) \(\newcommand{\ccal}{\cal C}\) \(\newcommand{\scal}{\cal S}\) \(\newcommand{\wcal}{\cal W}\) \(\newcommand{\ecal}{\cal E}\) \(\newcommand{\coords}[2]{\left\{#1\right\}_{#2}}\) \(\newcommand{\gray}[1]{\color{gray}{#1}}\) \(\newcommand{\lgray}[1]{\color{lightgray}{#1}}\) \(\newcommand{\rank}{\operatorname{rank}}\) \(\newcommand{\row}{\text{Row}}\) \(\newcommand{\col}{\text{Col}}\) \(\renewcommand{\row}{\text{Row}}\) \(\newcommand{\nul}{\text{Nul}}\) \(\newcommand{\var}{\text{Var}}\) \(\newcommand{\corr}{\text{corr}}\) \(\newcommand{\len}[1]{\left|#1\right|}\) \(\newcommand{\bbar}{\overline{\bvec}}\) \(\newcommand{\bhat}{\widehat{\bvec}}\) \(\newcommand{\bperp}{\bvec^\perp}\) \(\newcommand{\xhat}{\widehat{\xvec}}\) \(\newcommand{\vhat}{\widehat{\vvec}}\) \(\newcommand{\uhat}{\widehat{\uvec}}\) \(\newcommand{\what}{\widehat{\wvec}}\) \(\newcommand{\Sighat}{\widehat{\Sigma}}\) \(\newcommand{\lt}{<}\) \(\newcommand{\gt}{>}\) \(\newcommand{\amp}{&}\) \(\definecolor{fillinmathshade}{gray}{0.9}\)- 7.1: Human Resource Management
- This page highlights the significance of human resource management (HRM) at Starbucks and similar organizations, focusing on effective employee recruitment, training, and retention to enhance customer satisfaction. It covers strategic human resource planning, job analysis for job descriptions, and forecasting future hiring needs to balance labor supply and demand, ensuring proper staffing and mitigating issues like overstaffing.
- 7.2: Developing Employees
- This page emphasizes the critical role of employee training and workforce diversity in organizational success. It highlights effective new-employee orientation, ongoing skill development, and the benefits of fostering a diverse workforce, which can enhance profitability by connecting better with varied customer bases. The text contrasts two Los Angeles stores, one homogeneous and less profitable, against a diverse one that thrives.
- 7.3: Motivating Employees
- This page discusses the importance of motivation in achieving goals and how it influences employee focus. It highlights the manager's role in motivating employees through factors beyond pay and introduces Maslow's hierarchy-of-needs theory, which identifies five levels of needs. According to this theory, different employees are motivated by different needs that can evolve. Consequently, managers should customize their motivation strategies to meet the varying and changing needs of employees.
- 7.4: What Makes a Great Place to Work?
- This page discusses the key factors for a positive work environment, highlighting trust, competitive compensation, and advancement opportunities. The Great Places to Work Institute notes the importance of employee pride and relationships. It also presents job redesign strategies—rotation, enlargement, and enrichment—to enhance motivation and satisfaction, with a particular focus on job enrichment to increase responsibility and personal growth opportunities.
- 7.5: Performance Appraisal
- This page discusses how managers assess employee performance through continuous feedback and formal evaluations, highlighting the drawbacks of traditional methods that may stifle honest communication. Alternatives like 360-degree feedback provide varied insights. To enhance employee retention, organizations emphasize competitive pay, supportive work environments, recognition, and employee involvement in decision-making, all contributing to higher satisfaction, productivity, and reduced turnover.
- 7.6: Labor Unions
- This page discusses the role of workers' unions in advocating for improved wages, job security, and working conditions in the face of employer conflicts. It explains the pyramidal structure of unions, with local and national organizations involved in collective bargaining. If negotiations are unsuccessful, mediation or arbitration can be sought.
- 7.7: Cases and Problems
- This page explores the importance of emotional intelligence (EI) in hiring, suggesting it's a stronger predictor of success than IQ and education. It details EI components, offers self-assessment resources, and discusses HR opportunities and ethical concerns regarding résumé falsification, exemplified by George O'Leary. Additionally, it includes a team assignment for developing an HR plan and stresses the need to understand cultural differences for successful business interactions in China.