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  • https://biz.libretexts.org/Courses/Prince_Georges_Community_College/BMK_2730%3A_Retail_Business_Management_(Mosby)/04%3A_Module_4-_Identifying_and_Understanding_Customer_Behavior/4.21%3A_Increasing_Sales_with_Extended_Problem_Solving
    For these shoppers, a salesperson will need to be able to engage the consumer to understand what their specific needs and concerns are, relative to the purchase. And, they will need to be educated on ...For these shoppers, a salesperson will need to be able to engage the consumer to understand what their specific needs and concerns are, relative to the purchase. And, they will need to be educated on the features & benefits of both the goods they’re selling and those of competitive items, as they will likely need to compare and contract specific differences.

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