10.4: End Notes

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Aguirre, D., & Von Post, R. (December 05, 2013). “Culture’s Critical Role in Change Management.” Strategy Business. Retrieved from: www.strategy-business.com/bl...ment?gko=a3f98.

Mungei, V., et al. (February 22, 2012). “The Role of Education and Training to the Success of TQM Implementation.” Teamwork and Employee Empowerment. Retrieved from: http://tqmgroups.blogspot.com/p/role...aining-to.html.

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