Skip to main content
Business LibreTexts

3.4: Introduction to External Communication

  • Page ID
    46106
  • What you’ll learn to do: Discuss appropriate ways to communicate to an audience outside of the company

    Illustrated image of a computer screen against a white background. The computer screen is circled by icons for contacting someone including: email, phone contacts, Internet, group chat, instant message, cellphone and pencil icons.

    What are the various types of emails sent outside of company networks? How should employees respond to customer email messages? How should companies handle messages that are critical of the organization? What is the best way to respond to a specific customer request? How would an email sent to a business partner differ from one sent to a customer?

    Contributors and Attributions

    CC licensed content, Original
    CC licensed content, Shared previously