10.15: Strong Leader Qualities

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Learning Objectives

Identify qualities of strong management leaders

Retail leaders can wear a ton of hats on any given day. A grocery store manager may be stocking shelves, or checking out customers. You might find the manager of a small clothing store putting away clothes from the dressing rooms or cleaning the toilets. Even with all of the tasks to do daily, there are some clear qualities that are common among really great managers.

Provides training and instruction to employees.
Motivates, praises, rewards and offers constructive criticism.
Leads by example
Has awesome communication skills
Seeks information and opinions from everyone on the team, using this information to make decisions.
While making efforts to achieve the stores goals, the manager also makes sure everyone is satisfied in their work and work well together.

Transformational leadership involves helping employees to work to the betterment of the group. This can be a helpful style when a manager is trying to turn around a poor-performing business. The manager may try to generate excitement to get the employees on board for change and growing the business!

There are situations for various styles of leadership in different situations. An effective manager knows when to use the autocratic style (makes the decision) and the democratic style (engages the team before deciding).

A link to an interactive elements can be found at the bottom of this page.

You can view the transcript for “Retail Store Management Lessons” (opens in new window).

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Practice Questions

https://assessments.lumenlearning.co...sessments/9251

Contributors and Attributions

Strong Leader Qualities. Authored by: Freedom Learning Group. Provided by: Lumen Learning. License: CC BY: Attribution

Retail Store Management Lessons - Insights on Mind Set. Authored by: donmNUL. Located at: https://youtu.be/yW0CmRqRI9o. License: All Rights Reserved. License Terms: Standard YouTube License