15.10: References
American Society of Quality. (2024). Quality glossary. American Society of Quality. https://asq.org/quality-resources/quality-glossary .
El-Naggar, M. (2013, July 7). In lieu of money, Toyota donates efficiency to New York charity. New York Times. https://www.nytimes.com/2013/07/27/nyregion/in-lieu-of-money-toyota-donates-e fficiency-to-new-york-charity.html?_r=0 .
International Organization for Standardization. (2022). The ISO survey. https://www.iso.org/the-iso-survey.html .
Kerzner, H. (2003). Project management: A systems approach to planning, scheduling, and controlling (8th ed.). Wiley.
National Institute of Standards and Technology. (2023). Frequently asked questions about the Malcolm Baldrige National Quality Award. https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-faqs .
Samsung. (2016). Samsung expands recall to all Galaxy Note 7 devices. https://pages.samsung.com/us/note7/recall/index.jsp .