7: Information Systems in Retail and CRM Software Last updated Save as PDF Page ID 44965 7.1: Sales and Information Systems 7.2: Supplier and Retailer Coordination 7.3: Introduction to Shopping Data Collection 7.4: CRM 7.5: Customer Database 7.6: Collecting Identifying Information 7.7: Privacy Issues 7.8: Introduction to Analyzing the Customer Database 7.9: Identifying Best Customers 7.10: Goals of Data Analysis 7.11: Why It Matters- Information Systems in Retail and CRM Software 7.12: Frequent-Shopper and Rewards Programs 7.13: Customer Retention Techniques 7.14: Putting It Together- Information Systems in Retail and CRM Software 7.15: Assignment- Information Systems in Retail and CRM Software 7.16: Introduction to Centralized Data Hubs 7.17: Methods to Gather Information 7.18: Retail Information Systems 7.19: Data Warehousing and Data Mining 7.20: UPC, RFID, and QR Codes 7.21: Introduction to Supply Chain Management 7.22: Supply Chains 7.23: Flow of Goods