4.2: Introduction to Understanding Customers
What you’ll learn to do: Describe why it is important for retailers to research and understand their customers
Previously, you learned that no matter how similar consumers might appear to be, they are seldom the same. Their needs, motivations, assumptions, beliefs and biases are unique, informed by individual experiences and perspective. Understanding how to segment populations by identifying common traits helps marketers target specific audiences and position their products for them.
Contributors and Attributions
CC licensed content, Original
- Introduction to Understanding Customers. Authored by : Patrick Williams. Provided by : Lumen Learning. License : CC BY: Attribution