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Business LibreTexts

2.6: Measuring success

  • Page ID
    36825
  • The ultimate test of how well you understand your customers is evident in the success of your product or service. Targeted and relevant communications can only drive the sales of a relevant and well-positioned product.

    Data on the success of your campaigns, from social media analytics through to site visits and customer service feedback, should both act as measures of success and feed into course correcting your marketing efforts or, where relevant, the nature of your actual product or service.

    Every measure and data source discussed throughout the rest of this book should feed into your evolving picture of your customer. Personas and user experience maps should be living documents and tools

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