12.7: Developing Your Personal Communication Skills Last updated Save as PDF Page ID4840 Contributed by No Attribution by requestAnonymous by request Learning Objectives Learn how to improve your own listening habits. Learn how to handle personal communications in a career-friendly manner. Learn what communication freezers are and how to avoid them. Figure 12.20 Communication can be formal or informal as seen here. US Army Africa – U.S. Africa Command C4ISR Senior Leaders Conference, Vicenza, Italy, February 2011 – CC BY 2.0.