“Oh my gosh, what a disaster!” Dennis thought. Dennis had been placed in charge of booking a speaker for his office’s diversity event, and the major speaker from Diversity NOW hadn’t shown up. He was now scrambling to figure out what may have gone wrong, all under the watchful eye of his boss, Carmen.
As Dennis checked his email, he found that he had, in fact, reached out to Rennata, the speaker he had booked:
Dennis suddenly realizes that Rennata never sent a response back—confirming or otherwise. He thinks to himself, “Yes, I probably should have remembered to check to see if Rennata had sent the title for her talk back in time. I did get a bit busy and forget that. But how could Carmen think the rest of this was my fault?”
In this module, we’ll discuss the importance of writing—and discuss appropriate ways to write—in business. Look back at Dennis’s email; can you see areas where he might have improved email? Let’s dive in and learn the skills you need to ensure a much better outcome in your work.