6: You Need Quality Resources as Well as Quantity
- Page ID
- 23062
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Not all resources of a given type are identical: Customers differ in size and profitability, staff differ in experience, and so on. This chapter will show you the following:
- how to assess the quality of your resources
- how resources bring with them potential access to others
- how you can improve resource quality
- how to upgrade the quality of an entire strategic architecture