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1.5: Appendices

  • Page ID
    98263
    • Stephen Thomson, Kevin Hollis, and Laurie Turnbull
    • Institute of Technology and Advanced Learning and Conestoga College

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    Appendix A – Organizational Chart

    Organizational Chart

     

     

    Organizational chart with three levels depicting hierarchical relationship of employees. Complete image description linked below figure.

     

    [Image description for organizational chart.]

    [Return to Case Text]

    [Return to Activity Step 1]

    Appendix B – Late PO Data

    Reasons for Late (PO Lines) Month 1 Month 2
    Incorrect Data Entry 12 13
    Documentation Issue 4 3
    Expedite Request – Could not be executed 1 3
    Vendor – Over Capacity 5 5
    Quality Issue – Reject 4 1
    Wrong Shipment Method 1 2
    Incorrect Item Shipped 0 0

     

    A follow-up study on Incorrect Data Entry was conducted to gain further insights.

    Incorrect Data Entry Month 1 Month 2
    Receipt Incorrect 1 1
    Receipt not Entered on Time 4 6
    Incorrect or Missing Promise Date 6 5
    Unknown 1 1

    [Return to Case Text]

    [Return to Activity Step 3]

     

    Appendix D – Key Supplier Performance Report

    (Jan. 1 – Dec. 31, 2022)

    Supplier Location Part/Material # of Purchase Orders (PO) Purchase Order Value % PO Delivered on Time Average Order Lead Time % of PO with Confirmation Dates % of PO Delivered Complete *
    Orillia Components LTD. Orillia, ON, Canada Power distribution cable harness [empty cell] [empty cell] [empty cell] [empty cell] [empty cell] [empty cell]
    TSMC Hsinchu, Taiwan Programmable controller [empty cell] [empty cell] [empty cell] [empty cell] [empty cell] [empty cell]
    Precision Gear Corp Monterrey, Mexico Hydraulic gear subassembly [empty cell] [empty cell] [empty cell] [empty cell] [empty cell] [empty cell]
    Adams Machine Co. Edmonton AB Canada Feeder tray [empty cell] [empty cell] [empty cell] [empty cell] [empty cell] [empty cell]
    Lakeshore Robotics Belleville, ON, Canada Motor control drive system [empty cell] [empty cell] [empty cell] [empty cell] [empty cell] [empty cell]
    • Notes:  For the purposes of analysis you will need create formulae and use logical and summary spreadsheet functions to calculate the measures for the Key Supplier Performance Report.
    • # of Purchase Orders:  The # of Purchase Orders placed with each supplier.
    • Purchase Order Value: The total value of Purchase Orders for each vendor
    • % of PO Delivered on Time: This calculation requires logic.  If there is no promise/confirmation date then a on-time order is when the Date Delivered = Promise/Confirmation Date.  When the confirmation date is missing then an on-time order is when the Date Delivered = Date Required
    • Average Order Lead Time – Lead Time = days difference between Date Ordered and Date Required
    • % of PO with Confirmations – The % of purchase orders that had confirmation dates, summarize for each supplier
    • % of PO Delivered Complete – A complete order is defined when the # of lines delivered = # of lines ordered

    [Return to Case Text]

    [Return to Activity Step 3]

    Appendix F – Ishikawa Diagram

    Completed by the Process Improvement Team

    Ishikawa diagram outlining potential causes for supplier delivery not arriving on time. Complete diagram description linked below.

    [Image description for Ishikawa Diagram]

    Appendix G – The Five Whys Template

    The Five Whys Template

    This Five Whys template is used to systematically identify the root causes of problems observed in the workplace. It is in table form and allows users to document the observed effects of three different problems and then focus on the root cause by documenting the Gemba evidence found in answer to the question “Why?”.

    Sample 5 Why's Template. Accessible version is linked below.

    [Image description for Five Why analysis template.]

    Accessible Five Whys analysis template [downloads a Word document].

    [Return to Activity Step 3 Continued]

     


    This page titled 1.5: Appendices is shared under a CC BY-NC-SA 4.0 license and was authored, remixed, and/or curated by Stephen Thomson, Kevin Hollis, and Laurie Turnbull.

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